FAQ

Orders & Payments

What are the payment options?
We offer safe and secure credit, debit, and internet banking options for Visa and MasterCard holders.

Do you offer Cash on Delivery (COD) services? 
Currently, we do not offer COD services.

I have placed my order. How long will it take to reach me?
We typically take 30–45 days to dispatch the parcel once the order has been placed. You will also receive an e-mail update with your tracking ID once your order has been dispatched.
In case of custom orders, please allow us a time of 10-14 days to dispatch your order.
Post-dispatch delivery times are subject to location, distance and our logistics partners.

Can I cancel or change my order?
No cancellations are possible once the order has been placed.

Shipping

Do you ship across India?
Yes, we do!

Do you have a shipping fee?
We provide FREE SHIPPING to all corners of India, for all orders.

Internationally shipping is at Flat Rate of ₹1000.

Do you ship internationally? 

Yes, please write to us at ginil@ginilanddisha.com or +919820116668.
Please note shipping, custom fees and duties will be borne by the customer. 

Miscellaneous

Do you customise?
Yes, we would love to make the perfect outfit for you. Get in touch with us at ginil@ginilanddisha.com or +919820116668 and we’ll work on it together. 

Do you have a store? 
We currently do not have a store. 

What is your wholesale policy? 
If you would like to showcase our products as part of your retail store, or would like to make a bulk purchase, please contact us at ginil@ginilanddisha.com or +919820116668. 

Is your website secure? 
Yes. On any page where we ask you to enter your address, phone number, or credit card information, we use secure socket layer (SSL) to encrypt the communication.